Refund and Returns Policy

Returns and Exchange

What is R&H Return and Exchange Policy? How does it work?

R&H returns and exchange policy gives you an option to return or exchange items purchased on R&H for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up. The refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Myntra for same or different sizes of same style within the specified exchange period subject to your address being serviceable for an exchange.

To return a product to R&H, please follow these steps:

You can return products purchased from R&H within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

1. Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode 
2. We offer pick-up facility in selected locations basis our courier serviceability.

3. How do I place an exchange request on R&H?

If you would like to exchange products purchased from R&H, please follow below mentioned steps:

1. You can create exchange for products purchased from R&H within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference 
2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact. 
3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

When can I return a product?

Ans: product can be returns within 7days from the date of delivery. While returning make sure you save the packaging and tags are still intact. If failed to do that the product will not be returned.

5. Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and R&H assumes no liability in this regard. For more details, please call our customer care.

6. How long would it take me to receive the refund of the returned product?

After the refund has been initiated by R&H as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

1. NEFT – 1 to 3 business days post refund initiation 
2. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner 

Please note, R&H initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a R&H warehouse. In case of any refund discrepancies, R&H may at its sole discretion, request you to share with us a screenshot of your bank statement.